We strive to maintain excellent customer service and satisfaction. You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase. This notice discloses the practices for Katz Financial LLC and Family Business Secrets.
1. Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of receiving a damaged book. You’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly within 30 days of the delivery date and in the same condition you received it in.
2. Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 16th and December 1st.)
In cases where the book is returned for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
3. Cancellation
You may cancel your order prior to its arrival. If the cancellation occurs after the book has been shipped, you must return it within 30 days to receive a full refund for the cost of the book and all shipping charges.
How to Initiate a Return:
Click here for instructions on initiating a return and tracking it online. Return shipping is calculated as equal to original shipping costs.
Refund
Your refund will be processed once we receive the returned book. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
Returns should be sent to: Katz Financial LLC, 2372 Morse Av, Irvine, Ca. 92614, United States
Katz Financial LLC reserves the right to reject books that are received in less than “new” condition. Books will be returned to the customer via fourth class mail if they are not eligible for a refund.
Delivery/Shipping Policy and Rates
Book Cost: $24.95
Standard Postage/Handling Fee for books provides Media Mail service through the United States Postal Service. It is a Book Rate, which means it is slower than First Class Mail (USPS.com indicates 2-9 days for delivery, however delivery times may vary, especially during holiday seasons).
Calculate Standard Handling Fee:
1 book = $2.65
2 or more books = $3.50 plus $.15 per book
100 or more books = $18.50
Additional Shipping Options (Please note that these charges for expedited shipping are in addition to the Standard Handling Fee.)
Priority Mail is provided through the United States Postal Service. Packages are usually delivered within 2-3 business days (but this is not a guaranteed delivery time). The cost for Priority Mail depends upon the number of books ordered. There is a Flat Rate Priority Envelope for an additional $7.00, and a Flat Rate Priority Box for an additional$13.00.
Ground Service is offered for Street Addresses ONLY, FedEx will NOT deliver to PO Boxes. Note this is Ground Service, NOT overnight. See below for Expedited Shipping. Deliveries are made Monday through Friday – No Weekend Deliveries. Please visit www.fedex.com for transit times from zip code 63123. The cost to upgrade to FedEx Ground is an additional $14.00.
Expedited Shipping – Only available by contacting us in advance. Orders will be delivered in 1 or 2 days depending on your zip code. (Remote areas will take longer.) Deliveries are made Monday through Friday – No Weekend Deliveries. Customers must provide a street address and correct zip code (UPS cannot deliver to P.O. boxes). A day phone number is also required.
International Shipping / APO / FPO
(Shipping outside the continental USA)
At this time we are only shipping within the United States.
Prices Subject to Change
If you feel that we are not abiding by these policies, or for customer service issues, please contact us immediately at 949-681-3505 or via irving@irvingkatz.com, or fax us at 949-579-2145. Katz Financial LLC, 2372 Morse Av, Irvine, Ca. 92614, United States
